Effective Date: September 14th, 2026
Welcome to Detail Connect (“we,” “our,” “us,” or “Detail Connect”). Detail Connect LLC is a Pennsylvania based, veteran owned software company. These Terms of Service (the “Terms”) govern access to and use of the Detail Connect mobile application and any related websites, features, and services (collectively, the “Services”). By creating an account, downloading the app, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
Detail Connect is a software platform, a customer relationship management (“CRM”) tool, built for mobile auto detailing businesses. Detail Connect licenses use of the app and related features to detailing businesses and their staff (“Detailers,” “you,” or “your”). Detail Connect does not employ or contract with Detailers, is not a party to any agreement between a Detailer and that Detailer's own customers (“End Clients”), and does not process, hold, or take a cut of payments for detailing services rendered. Detail Connect's role is limited to providing the software tools Detailers use to run their own independent businesses.
2.1 Age and Authority. You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the business you represent.
2.2 Account Registration. You agree to provide accurate, current, and complete information when creating an account and to keep that information up to date.
2.3 Account Security. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at contact@detailconnect.app of any unauthorized use.
2.4 Account Termination. We may suspend or terminate your account at our discretion, including for violation of these Terms, non payment, or misuse of the Services.
Subject to your compliance with these Terms, Detail Connect grants you a limited, non exclusive, non transferable, revocable license to access and use the app solely for operating your own detailing business. This license does not include the right to resell, sublicense, reverse engineer, or build a competing product using the Services.
The Services include, among other things: a client database and booking link with QR sharing, a drag and drop calendar with travel tracking, automated appointment reminders, business analytics, automated invoicing, recurring job scheduling, multi user and employee access, route tracking, and custom pricing and packages. Features may be added, changed, or removed at any time, and not all features are available on every plan.
Detail Connect does not process payments for detailing services performed for your End Clients. You are solely responsible for collecting payment from your own clients, by whatever method you choose, and for the pricing, invoicing terms, cancellation policy, and refund policy you set with them. Any invoicing tools within the app are provided for your convenience only. Detail Connect is not a party to, and has no responsibility for, the underlying transaction between you and your client.
You operate as an independent business, not as an employee, agent, franchisee, or representative of Detail Connect. You are solely responsible for the quality, safety, and legality of the detailing services you provide, for carrying any insurance or licenses required in your jurisdiction, and for complying with all applicable laws. Detail Connect does not supervise, direct, or control how you run your business, does not vet or background check Detailers, and makes no representation about the quality of any Detailer's work. Detail Connect is not responsible for, and End Clients acknowledge that Detail Connect is not responsible for, any injury, property damage, or other claim arising from services performed by a Detailer. Any dispute between you and your End Client is between you and that client. Detail Connect is not responsible for resolving it and is not liable for any outcome of your business dealings.
You agree not to:
“User Content” means any content you or your End Clients submit through the Services, including profile information, photos of your work, and reviews. You grant Detail Connect a non exclusive, worldwide, royalty free license to host, store, reproduce, and display your User Content solely as needed to operate and provide the Services to you, for example, showing your uploaded work photos on your own booking page. If you separately agree to appear in Detail Connect marketing materials, for example by participating in a testimonial, that use is governed by the specific consent you give at that time, not by this section.
The Services may link to or integrate with third party websites, tools, or services, including payment apps, mapping services, or messaging carriers, that Detail Connect does not control. Your use of any third party service is governed by that provider's own terms, and Detail Connect is not responsible for their content, availability, or practices.
10.1 What We Send. The Services can send automated, appointment related SMS and email messages to your clients on your behalf, such as booking confirmations, reminders, schedule changes, and follow ups. This applies whether a client books an appointment through your Detail Connect booking link, or you manually add a client to your client database within the app without them booking through the link themselves.
10.2 Consent for Clients Who Book Through Your Link. By entering a phone number or email address into the booking flow, an End Client provides express consent to receive appointment related messages tied to that booking.
10.3 Consent for Manually Added Clients. If you add a client to your client database directly, rather than the client booking through your link, you are solely responsible for obtaining that client's prior express consent to receive automated SMS and email messages before you add them or trigger any messaging to them. Detail Connect has no direct interaction with a manually added client and relies entirely on your representation that valid consent exists. Do not add a client's contact information for automated messaging unless you already have that consent.
10.4 General Compliance. You, as the Detailer, are responsible for ensuring your booking flow, your client intake process, and your own communications with clients comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and any other applicable law governing automated messaging, regardless of whether a client was added through the booking link or manually.
10.5 Opt Out. Every SMS includes opt out instructions (“Reply STOP to unsubscribe”). Once a client opts out, messaging to that number is blocked platform wide until they opt back in. You may not attempt to bypass or override this.
10.6 Scope. Automated messaging through the Services is limited to appointment related communication tied to an actual or scheduled booking. It may not be used for unsolicited marketing, and Detail Connect may suspend messaging access for any account that misuses it.
10.7 Delivery. Message delivery depends on mobile carriers and third party messaging providers. Detail Connect does not guarantee delivery, timeliness, or that a message will be read, and is not liable for delivery failures.
10.8 Carrier Registration. Automated messaging is also subject to mobile carrier requirements, including 10DLC campaign registration rules. Detail Connect handles carrier registration for the messaging feature, but you remain responsible for how you use it.
10.9 Data Use. Phone numbers and other contact information, whether collected through the booking flow or added manually by you, are used only to deliver appointment related messaging and platform functionality. They are not sold, and are shared only with the messaging and communications vendors described in our Privacy Policy.
10.10 Indemnification for Messaging Misuse. You agree to indemnify Detail Connect against any claim, penalty, or fine arising from your failure to obtain proper consent for any client, whether added through the booking link or manually, your misuse of the messaging feature, or your violation of TCPA or similar law in connection with your use of the Services.
10.11 Email Communications. By creating an account, you consent to receive transactional and administrative emails from Detail Connect about your account and the Services. You may opt out of promotional emails at any time using the unsubscribe link, but you will continue to receive essential service related emails.
11.1 Billing Through Apple and Google. All Detail Connect subscriptions are sold and billed exclusively through the Apple App Store or Google Play Store. You authorize the applicable platform to charge your chosen payment method for subscription fees and any applicable tax under that platform's own billing terms.
11.2 Auto Renewal. Subscriptions renew automatically at the end of each billing period, monthly or annually depending on your plan, unless canceled at least 24 hours before the renewal date through your App Store or Play Store account settings.
11.3 Managing or Canceling. Subscriptions can only be managed or canceled through your Apple or Google account. Deleting the app or signing out does not cancel a subscription, and you remain responsible for charges incurred before a cancellation takes effect.
11.4 Pricing Changes. We may change subscription pricing or plan features at any time. Where required, price changes will be presented through the App Store or Play Store before they take effect, and continued use after a price change constitutes acceptance of the new price.
11.5 Free Trial. New accounts may be eligible for a free trial period. At the end of the trial, your selected plan will begin billing automatically unless you cancel before the trial ends.
11.6 No Access to Billing Data. Because subscriptions are billed through Apple and Google, Detail Connect does not have access to or control over your individual payment method or billing account.
Current plans: Monthly, $43 per month. Annual, $389 per year.
12.1 All Sales Are Final. All subscription purchases made through the Services are final and non-refundable, except where required by applicable law or by Apple's or Google's own platform policies. Because payments are processed through Apple or Google, Detail Connect cannot issue direct refunds.
12.2 Refund Requests. If you believe you are eligible for a refund, submit your request directly through the platform where you made your purchase: Apple App Store: Report a Problem. Google Play Store: Request a Refund.
12.3 No Partial Refunds or Credits. Detail Connect does not provide partial refunds or credits for unused time, early cancellation, or periods of inactivity.
12.4 Your Responsibility. You are solely responsible for managing your subscription, canceling it in a timely manner if you choose to discontinue the Services, and keeping valid payment information on file with Apple or Google. Failure to cancel before a renewal date constitutes your acceptance of the renewed billing period.
12.5 Chargebacks and Disputes. You agree not to initiate a chargeback for a valid charge without first contacting Detail Connect support. If a billing dispute cannot be resolved through support, it will be handled through binding arbitration as described in Section 21 (Governing Law and Dispute Resolution).
All content, features, and functionality of the app itself, including its software, design, trademarks, and logos, are owned by Detail Connect LLC or its licensors and are protected by intellectual property law. Nothing in these Terms transfers any of that ownership to you. You may not copy, modify, distribute, reproduce, resell, or create derivative works from the app without our express written permission.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR FREE, OR SECURE, OR THAT ANY RESULTS, INCLUDING BOOKINGS, REVENUE, OR CLIENT RETENTION, WILL FOLLOW FROM YOUR USE OF THE SERVICES.
Detail Connect does not verify and is not responsible for the accuracy, reliability, or completeness of information submitted by any user, including profile or business information. Detail Connect is also not responsible for any damage or loss resulting from another user's misuse of the Services or unauthorized access to your account, except to the extent caused by Detail Connect's own gross negligence.
By using the Services, you represent and warrant that all information you provide to Detail Connect is true, current, and accurate, and that your use of the Services complies with all applicable laws and does not infringe any third party's rights.
TO THE FULLEST EXTENT PERMITTED BY LAW, DETAIL CONNECT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOST DATA, ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. DETAIL CONNECT'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) $200, OR (B) THE SUBSCRIPTION FEES YOU PAID IN THE 12 MONTHS BEFORE THE CLAIM AROSE.
You agree to indemnify, defend, and hold harmless Detail Connect LLC, its officers, employees, and agents from any claim, liability, damage, loss, or expense, including reasonable attorneys' fees, arising from: your use of the Services; your violation of these Terms; your violation of any law; or any dispute, claim, or injury arising from services you provided to your own End Clients.
We take reasonable administrative, technical, and organizational measures designed to protect information within the Services. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your data. You are responsible for safeguarding your account credentials and for any activity that occurs under your account.
Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and share information. By using the Services, you agree to the practices described in the Privacy Policy.
17.1 Governing Law. These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.
17.2 Arbitration. Any dispute arising out of or relating to these Terms or the Services will be resolved through binding arbitration administered by the American Arbitration Association under its rules, conducted in Bucks County, Pennsylvania, unless you and Detail Connect agree otherwise in writing.
17.3 Class Action Waiver. You and Detail Connect agree that any arbitration or proceeding will be conducted only on an individual basis and not as a class, collective, or representative action. Both parties waive any right to participate in a class action against the other.
17.4 Exception. Either party may bring an individual action in small claims court for disputes within that court's jurisdiction.
We may update these Terms from time to time. If we make a material change, we will update the effective date above and, where appropriate, provide additional notice, such as an in app message. Continued use of the Services after a change takes effect constitutes acceptance of the updated Terms.
We may suspend or terminate your access to the Services at any time, with or without notice, including for a violation of these Terms. Upon termination, your license to use the app ends immediately, though sections of these Terms that by their nature should survive, including Sections 13 through 19, will continue to apply.
Detail Connect is not liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, war, pandemic, labor disputes, power or internet outages, or government action.
If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.
This app uses the Apple Standard End User License Agreement (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
Our End User License Agreement (EULA) governs your use of Detail Connect, including its subscription features. By accessing or using our app, you agree to abide by the terms and conditions outlined in the EULA. The EULA covers important aspects such as your rights and responsibilities as a user, the scope of the subscription service, payment terms, cancellation policies, and any other relevant provisions governing your use of the app. For more detailed information about our EULA, please refer to the Terms of Use section within the app or visit.
By subscribing to Detail Connect, you acknowledge that you have read, understood, and agreed to the terms outlined in the EULA.
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Detail Connect LLC
Email: contact@detailconnect.app
Phone: (803) 291-2792
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