Privacy Policy for Detail Connect

Effective Date: September 14th, 2026

Detail Connect LLC (“we,” “our,” or “us”) provides a CRM software platform for mobile auto detailing businesses. This Privacy Policy explains how we collect, use, share, and protect information in connection with the Detail Connect mobile application and related services (the “Services”). This Policy is also referenced in, and should be read alongside, our Terms of Service.

1. Who This Policy Covers

This Policy covers two kinds of people. “Detailers” are the business owners and staff who create a Detail Connect account and subscribe to the Services. “End Clients” are a Detailer's own customers, whose contact and appointment information a Detailer enters into the Services, either because the End Client booked through the Detailer's booking link or because the Detailer added them directly. End Clients do not create their own Detail Connect account or log into the Services themselves, and, as described in Section 2.2 and Section 4, End Client information is used more narrowly than Detailer information, and is never used for advertising.

2. Information We Collect

Detailer Account Information. When you create an account, we collect your name, email address, phone number, password, business information you provide, such as services offered and pricing, and any photos of your work you upload, such as photos displayed on your booking page.
End Client Information. We collect the contact and appointment information a Detailer enters or an End Client submits through a booking link, such as name, phone number, email address, vehicle details, and appointment details. This information is entered and controlled by the Detailer, for use within that Detailer's own account. Detail Connect processes this information on the Detailer's behalf, as part of providing the Services to that Detailer. Detail Connect does not use End Client information for its own independent purposes, such as advertising, and does not treat an End Client as a Detail Connect customer.
Location Data. We collect a Detailer's device location to support route tracking and travel time features within the app. You can disable location access at any time in your device settings, though this may limit certain features.
Payment Information. Detail Connect does not collect or store payment card details. All subscription payments are processed directly by Apple or Google, and your card information is held by them, not by us.
Usage Data. We collect information about how you interact with the Services, including features accessed, time spent in the app, and navigation activity.
Device Information. We collect information about the device you use to access the Services, including hardware model, operating system, IP address, and device identifiers. We use AppsFlyer, a mobile measurement and attribution provider, to track app installs and key in-app events, such as starting a free trial or purchasing a subscription, so we can attribute those events to the advertising campaign that drove them.
Cookies and Tracking Technologies. We use cookies and similar technologies on our website and in the app to understand usage patterns and to support advertising described in Section 4.

3. How We Use Information

Operating the Services. To provide the CRM tools, booking link, calendar, invoicing, and related features, and to maintain and improve the app.
Communicating With You. To send Detailers account related notices, respond to support requests, and provide customer success outreach.
Appointment Messaging to End Clients. To send automated SMS and email messages to a Detailer's End Clients on that Detailer's behalf, such as booking confirmations, reminders, and schedule updates, as described in our Terms of Service.
Marketing and Advertising. To market Detail Connect itself, including running ad campaigns on platforms such as Meta. As described in Section 5, this involves sharing some contact information with advertising partners for campaign targeting and optimization.
Security and Compliance. To detect and prevent fraud and misuse, enforce our Terms of Service, and comply with legal obligations.

4. How We Share Information

Service Providers. We share information with vendors who perform services on our behalf, including cloud hosting and database providers (such as AWS and MongoDB Atlas), our software development partner, and messaging providers who deliver SMS and email on our behalf.
Internal and Vendor Access. Detailer and End Client information may be accessed by Detail Connect personnel who need it to provide support or maintain the Services, and by our software development partner, who may have access to production systems in the course of building and maintaining the app. These parties are permitted to access this information only to perform work for Detail Connect, not for their own independent use.
Advertising Partners. We share certain Detailer contact information, such as hashed emails or phone numbers, with advertising platforms including Meta, to run and optimize our ad campaigns targeting prospective Detailers. We also share device identifiers and app activity data, including installs, trial starts, and subscription purchases, with AppsFlyer, our mobile attribution provider, and AppsFlyer connects this information with Meta so we can measure which ad campaigns led to those installs, trials, and subscriptions. End Client information is never included in this sharing and is never provided to Meta, AppsFlyer, or any other advertising or attribution platform. Under California law, this type of sharing for advertising purposes is treated as a “share,” even though we do not sell information for money. See Section 5 for your rights regarding this.
Legal Reasons. We may disclose information if required by law, legal process, or to protect the rights, property, or safety of Detail Connect, our users, or others.
Business Transfers. If Detail Connect is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
No Sale for Money. We do not sell personal information in exchange for money.

5. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

Access the personal information we hold about you, most of which you can view and update directly within the app at any time.
Correct inaccurate information.
Request deletion of your information, subject to legal and legitimate business exceptions.
Request a portable copy of your information.
Opt out of the sharing of your information with advertising and attribution partners such as Meta and AppsFlyer, described in Section 4.3.
Opt out of marketing communications from us by following the unsubscribe instructions in any marketing email or message.
Not be discriminated against for exercising any of these rights.

To exercise the access, correction, deletion, or portability rights above, contact us at contact@detailconnect.app. We will respond within the time required by applicable law.

5.1 Do Not Sell or Share My Personal Information. To opt out of the advertising sharing described in Section 4.3, use the “Do Not Sell or Share My Personal Information” link at the bottom of our website. Submitting this request will stop new sharing of your information with our advertising partners going forward. This right is separate from, and does not affect, the mobile opt-in protections described in Section 6.2.

6. Automated Messaging and Mobile Opt-In

What We Send. Detail Connect sends appointment related SMS and email messages to a Detailer's End Clients on that Detailer's behalf, as described in our Terms of Service. We also send informational text messages directly to Detailers from 760-891-4153. Consent to receive texts is not a condition of purchase, message frequency varies, and message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance, or contact us at contact@detailconnect.app.
Mobile Opt-In Data Is Never Shared. Mobile phone numbers and opt-in consent status collected for SMS messaging are used solely to deliver those messages through our messaging provider. This mobile opt-in data is never shared with any third party for their own marketing or promotional purposes, and is excluded from any other data sharing described elsewhere in this Policy, including Section 4.3.

7. Data Retention

We retain personal information for as long as an account remains active, or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. If you delete your account, we may retain certain information as required by law or for legitimate business purposes, such as fraud prevention. You may request deletion of your information as described in Section 5.

8. Data Security

We use measures such as encryption, access controls, and secure hosting to protect information within the Services. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. A Detailer account additionally requires the account holder to be at least 18 years old, as described in our Terms of Service. If we learn we have collected information from a child under 13, we will delete it.

10. International Data Transfers

Information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using the Services, you consent to this transfer. If we expand to Canada, we will update this Policy to reflect any additional obligations under Canadian privacy law.

11. Changes to This Policy

We may update this Policy from time to time. If we make a material change, we will update the effective date above and, where appropriate, provide additional notice. Continued use of the Services after a change takes effect constitutes acceptance of the updated Policy.

12. Apple End User License Agreement

This app uses the Apple Standard End User License Agreement (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

Our End User License Agreement (EULA) governs your use of Detail Connect, including its subscription features. By accessing or using our app, you agree to abide by the terms and conditions outlined in the EULA. The EULA covers important aspects such as your rights and responsibilities as a user, the scope of the subscription service, payment terms, cancellation policies, and any other relevant provisions governing your use of the app. For more detailed information about our EULA, please refer to the Terms of Use section within the app or visit.

By subscribing to Detail Connect, you acknowledge that you have read, understood, and agreed to the terms outlined in the EULA.

Description for subscription:

Unlock premium features and enjoy full app experience with our subscription. Choose from flexible plans and cancel anytime. Support ongoing app development and enjoy a seamless, personalised experience.

Try it before you subscribe.

Plan name: Monthly Plan, Price: $43, Duration: 1 Month
Plan name: Yearly Plan, Price: $389, Duration: 1 Year

13. Contact Us

Detail Connect LLC
Email: contact@detailconnect.app
Phone: (803) 291-2792